UK AND WORLDWIDE SHIPPING
Standard Shipping (UK) 3 – 5 days £3.99
Royal Mail Express Shipping (UK) 1 – 3 days £9.99 – Free for orders over £60
Royal Mail Internationally Tracked and Signed For (AUS) 4 – 7 days £14.99
Royal Mail Internationally Tracked and Signed For (USA) 7 – 10 days £13.50 – Free for orders over £80/$100
Royal Mail Internationally Tracked and Signed (CANADA) 7 – 10 days £13.99 – Free for orders over £90/C$130
Royal Mail Internationally Tracked and Signed For ( Rest of Europe) 7 – 10 days £9.99 –Free for orders over £90/€100
Royal Mail Internationally Tracked and Signed for ( Rest Of The World) 4 – 7 Days £14.99
Where is my Order?
If you have ordered within the last 24 – 48 hours your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are estimates only and cannot be guaranteed, but we have found them to be accurate in the majority of cases.
Will I be charged Customs and Import duties?
Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values less than £30/$40 are unlikely to incur additional import duties or fees. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.
If your parcel does incur customs taxes or duty charges it is up to you (as the receiver) to cover these costs.
Unfortunately, as the charges differ from country to country, we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so void any surprise charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any fees.
In the unlikely event that you choose to refuse your delivery, you may still be held responsible for the original customs fees or duties and the cost of returning the package to Catómatté.
We can only refund you the value of your order minus any fees we are charged upon return of your item. If a delivery is refused by you, we cannot be held liable for any loss or damage incurred by your order during transit back to us