Terms and Condition (T&C)

1.Placing an order

  • Find the item you want from Catomatte website.
  • Add the item to basket
  • Once you have added all the items you want to basket, proceed to checkout
  • You have to provide billing address, shipping address, email address and other information required.
  • Review your order and make sure the items all the details are correct.
  • Press ‘Proceed to Paypal’

Remember to check your check your and basket and delivery information you provide are correct before pressing the ‘Proceed to Paypal’ button as we might not be able to change your change your order once it has been submitted.

2.1 Order acceptance and cancellation

Catomatte has the right to reject or cancel your order on all products on the Catomatte website. We can reject or cancel your order for any of the following reasons:

  • The product shown on the website is not available.
  • Your billing information you provided is not correct.
  • If we notice any fraudulent activities your order will be suspended.
  • We could not deliver to the address provided by you.
  • If product shown on the website contains errors such misspelling, wrong pricing and other mistakes in the website information.

2.2 Data Check

All payments made go through PayPal. PayPal checks your details before we ship your order. All checks made by papal include verifying your address and payment details connected to your order. Any order PayPal find with any fraudulent activities will be suspended and followed up with an investigation

3.Price and currency

All products shown on the website are including VAT (20% Value-Added Tax). All shipping rates apply to every order. Shipping rates are not the same to all the countries, the exact rate shipping rate depends on the country you ordering from.

Catomatte reserves the right to change the price or any special offers at any time without further discussion.

4.Shipping and delivery

All orders made on the Catomatte website are dispatched from the UK. Once we receive your order we aim to dispatch your order out on the same day. However, due to volumes we cannot always dispatch your order on the same day.  Once we have sent your order we will send you a confirmation order which will include a Tracking Number and your carrier.

All orders made in the UK take 2-3 working days to arrive after receiving your confirmation email, however, we recommend you to leave 5 working days before contacting us.

International orders may be subject to extra custom charges.  Anything that happens after we send your order it’s out of our hands. If you have to pay extra custom charges and refuse to do so, your order could be returned to Catomatte and refunded. A shipping and handling fee will be deducted from your refund.

Catomatte cannot be held responsible for parcel delayed, including but not limited to the following:

Service strikes, civil commotion, Riot, Invasion, Terrorist attack or Threat of terrorist attack, Customs, Weather, Fire, Natural disasters, Epidemics failure of public or private telecommunications network.

5.Returns exchange and refunds

We accept exchanges within 14 days of purchase if the product is the wrong size or damaged, please email us at info@catomatte.com . You can exchange the same item for a different size, colour or for a different item.

We accept refunds within 14 days of purchase from the non-sale items.

Returns, exchanges and refunds are usually processed within 5 working days. Please allow 10 working days for the refund to reach your bank account and for the exchanged items to arrive at your shipping address.

All items on sale can only be exchanged if stock is available.

6.Intellectual property rights

Catomatte holds all intellectual property rights in the website such as all Trade Marks, Service Marks, Logos and Trade Name. Everything in the website registered or no it remains Catomatte LTD property. You have no right to copy anything from this website or try to modify all the Trade Marks in the website.

Amendments to term and conditions

We have the right to change terms and conditions at anything with no further discussion.

Please read all Catomatte terms and conditions.

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